SPP Event: Optimising Technology in Pensions Administration
Online
Thursday 19 November 2026
09:00-10:15
The session will explore how technology can best be used to improve pensions administration, delivering value to the profession, members and trustees. We will explore:
- Where technology and automation can genuinely improve back-office administration
- The practical role and challenges of AI in pensions administration, considering the ongoing importance of the human role
- Member self-service and digital engagement
- The experience of other industries, noting the unique nature of pensions administration
Speakers
Stephen Blakesley
Principal, Aptia
Stephen is a Proposition Manager at Aptia, with 30 years’ experience in the financial services industry spanning financial advice, client management, business change and pensions administration. In his role, he is involved in many of the innovative developments Aptia is exploring to help clients, members and policyholders achieve better outcomes.
Amy Gibbs
Market Leader, Trustee Administration, Capita Pension Solutions
Amy is Market Leader for Trustee Administration at Capita Pension Solutions, leading client partnership teams that support private sector defined benefit and defined contribution pension schemes. With almost 20 years’ experience in pensions administration, she has extensive expertise in client relationship management, regulatory compliance, operational transformation, data quality and service delivery.
Amy works closely with trustees, sponsors and industry stakeholders to help schemes navigate an evolving pensions landscape, driving innovation, operational excellence and improved member outcomes. She is passionate about the future of pensions administration and the opportunities created by emerging technologies, data-led decision making and changing member expectations.
Ian McQuade
CEO, Muse Advisory
Ian is CEO of Muse Advisory, an independent consultancy that supports trustees and sponsors to improve the governance and management of their pension schemes. Ian took a 3 month secondment into the DC pensions team of a big insurer quite a few years ago, and has still not managed to escape. He has a background in administration and DC matters, but now helps trustees across the full range of strategic and operational support that Muse delivers.
Ian Craig (Chair)
Professional Trustee and Trustee Director, Dalriada Trustees
Ian Craig is an Accredited Professional Trustee and Trustee Director with significant experience in pension scheme governance, investment oversight and strategic project delivery. As Dalriada’s administration subject matter expert, he plays a leading role in ensuring schemes receive high-quality administration services that deliver both excellent member outcomes and strong value for money. Combining deep technical knowledge with a practical, client-focused approach, Ian supports schemes in strengthening governance, improving operational efficiency and successfully delivering complex projects.
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